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Hi, how can we help?

Ask about an order, delivery, payment or return. The assistant looks up ShopEase's own handbook before every answer, so it won't make up a policy.

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Prefer a person? WhatsApp 0300-1234567 or email support@shopease.pk, every day 9 AM to 10 PM.

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Answers from the store handbook

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Can I return earbuds if I don't like them?

Earbuds can't be returned once the seal is broken, unless they arrived damaged or wrong. In that case, report it within 48 hours with photos.

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Browse help topics

Pick a question and the assistant answers it straight away.

6 TOPICS · 9-PAGE HANDBOOK

RETRIEVAL-AUGMENTED GENERATION

The model never memorised the store's rules. It looks them up in the handbook before every answer, and says so when it can't find one.

01 / INGEST
A PDF handbook
Store policies live in a 9-page PDF, not in the model.
02 / EMBED
Chunks and vectors
LangChain splits the PDF; a local model turns each chunk into a vector stored in PostgreSQL with pgvector.
03 / RETRIEVE
Semantic search
Your question becomes a vector too, and the closest chunks by meaning are pulled back.
04 / GENERATE
Grounded answer
Claude answers only from those chunks, so it never invents a policy.